 Quality:
How do I know if this is what I want?
Security:
Is it safe to use my Credit Card?
Ease
of Use: How do I shop at The DNA Store?
Options:
Can I order by regular mail?
Privacy:
Do you keep all of my personal information private?
Speed:
How long will it take to receive my order?
Tax
& Shipping: What about sales tax and shipping
& handling?
Returns:
What is your return policy?
Contacting
The DNA Store: Can I call you?
I
don't trust the web with my credit card number, Can
I call you?
How do I know if this
is the piece I want?
The DNA Store carries a variety of tools and learning resources.
We offer detailed descriptions of each item. If you have specific
questions, ask us! And
remember, we offer a complete money back guarantee, so if something
turns out not to be just what you want, you may return it, no questions
asked.
Is it safe to use
my credit card at TheDNAStore.com?
Our Card Service uses encryption with the highest levels of secure
socket layer technology (SSL), and is guaranteed against fraud (see
next paragraph). It encrypts all of your personal information, including
credit card number, name, and address, so that it cannot be read
as the information travels over the Internet.
TheDNAStore.com Safe Shopping Guarantee
protects you while you shop at The DNA Store, so that you never
have to worry about your credit card safety.
How do I shop at TheDNAStore?
From the main shopping area on the the footer at the bottom, you
will see the price. There is a "Buy Now" button at the bottom of
the description of the product. To purchase, just click the button
and you will then add that to your shopping cart.
When you're finished adding products
to your shopping basket, and you're ready to buy, click on checkout
near the top right of the screen. This will begin your secure checkout
process, where you will fill out ship to and bill to addresses,
choose your shipping option, see the total cost of your order, and
enter your credit card number for real-time credit authorization.
After placing your order you will
receive a receipt of your transaction on-screen and through email.
Within 24 hours you will receive an acknowledgment of "product sent".
Can I order by regular
mail?
The easiest way is to utilize our shopping basket system, and go
through the 'Checkout' process.
-
Mail: For mail order, you can either print that
page out or simply
write the information down, and then send it in with your check
or money order Our postal address is The DNA Store,
15270 Pleasant View Drive, Colorado Springs, Colorado 80921.
-
Everything can be done by e-mail also - just let
us know and we will be happy to do what is necessary!
Do you keep all of
my personal information private?
Yes. We consider the information you choose to share with us confidential.
We will not share, rent or sell any of your personal information.
How long will it take
to receive my order?
When you place an order, your credit-card transaction is processed
in real-time, and your order is completely processed within one
business day. All orders are shipped within three days of when we
receive them, more often than not, they go out the morning after
you place your order. We must admit that we sometimes go away for
a weekend or a few times a year, for a week. So the day we receive
them isn't always the same day you order....but it is nearly all
of the time. The amount of time it takes for your order to arrive
once it has been shipped depends on which shipping. We normally
send items out "Priority Mail" which means that it should take 3
to 5 days to arrive. For overseas orders, we often ship "Global
Priority" which is just a few days longer that "Priority mail".
If the item is heavy, regular first class mail is used. Oversea
orders will take between 2 to 4 weeks for delivery (normally.)
What about sales tax
and shipping charges?
Internet sales are not subject to sales tax (yet). So you can enjoy
shopping without the annoying sales tax add-ons!
We can ship to virtually any address
in the world. We use the United States Postal Service to ship items,
meaning we normally ship regular 1st class mail.
What is your return
policy?
The DNA Store offers a Money Back Guarantee. If you are dissatisfied
with your purchase for any reason, return your purchase to us and
we will refund your money immediately. Is this any way to run a
business? We think so, and its worked well for us for over 10 years.
Can I contact you?
Yes, you can contact us in Colorado, 719-488-2654. This line will
also accept a fax.
Can I call the order in?
No problem, we can take your credit card over the phone (rather
than using the web.) Please use 719-488-2654
|
FAQ
Postage for many of your DNA products will cost $4.60 anywhere in the world. For some of the heavier items, you are appropriately charged more. We will get your product
to you as soon as possible (often mailed the same day or at worst, the next day). U.S. orders usually
go out by Priority Mail or regular Air Mail, overseas as Air Mail. Books are normally mailed "Media Mail", unless they are light, in which case they are mailed first class.
Overseas books are air mail unless the weight is prohibitive, in which case you will have the option of surface (ship) or paying a bit extra for air mail.
All prices are in U.S. dollars. If you are overseas and want something other than normal air mail - contact us when you make the purchase.
For any questions, please contact us at