FAQ's for The DNA Store

Quality: How do I know if this is what I want?
Security: Is it safe to use my Credit Card?
Ease of Use: How do I shop at The DNA Store?
Options: Can I order by regular mail?
Privacy: Do you keep all of my personal information private?
Speed: How long will it take to receive my order?
Tax & Shipping: What about sales tax and shipping & handling?
Returns: What is your return policy?
Contacting The DNA Store: Can I call you?
I don't trust the web with my credit card number: Can I call you?

How do I know if this is the piece I want?
The DNA Store carries a variety of unique items and learning tools. We offer detailed descriptions of each item. If you have specific questions,
ask us! And remember, we offer a complete money back guarantee, so if something turns out not to be just what you want, you may return
it, no questions asked.

Is it safe to use my credit card at TheDNAStore.com?
Our Card Service uses encryption with the highest levels of secure socket layer technology (SSL), and is guaranteed against fraud
(see next paragraph). It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as
the information travels over the Internet.

TheDNAStore.com Safe Shopping Guarantee protects you while you shop at The DNA Store, so that you never have to worry about your
credit card safety.

How do I shop at TheDNAStore?
From the main shopping area on the the footer at the bottom, you will see the price. There is a "Buy Now" button at the bottom of the
description of the product. To purchase, just click the button and you will then add that to your shopping cart.

When you're finished adding products to your shopping basket, and you're ready to buy, click on checkout near the top right of the
screen. This will begin your secure checkout process, where you will fill out ship to and bill to addresses, choose your shipping option,
see the total cost of your order, and enter your credit card number for real-time credit authorization.

After placing your order you will receive a receipt of your transaction on-screen and through email. Within 24 hours you will receive
an acknowledgment of "product sent".

Can I order by regular mail?
The easiest way is to utilize our shopping basket system, and go through the 'Checkout' process.

• Mail: For mail order, you can either print that page out or simply
  write the information down, and then send it in with your check
  or money order Our postal address is

  The DNA Store,
  15270 Pleasant View Drive,
  Colorado Springs,
  Colorado 80921.
  

• Everything can be done by e-mail also - just let us know and we will be happy to do what is necessary!
  

Do you keep all of my personal information private?
Yes. We consider the information you choose to share with us confidential.
We will not share, rent or sell any of your personal information.

How long will it take to receive my order?
When you place an order, your credit-card transaction is processed in real-time, and your order is completely processed within one
business day. All orders are shipped within three days of when we receive them, more often than not, they go out the morning after
you place your order. We must admit that we sometimes go away for a weekend or a few times a year, for a week. So the day we
receive them isn't always the same day you order....but it is nearly all of the time. The amount of time it takes for your order to arrive
once it has been shipped depends on which shipping. We normally send items out "Priority Mail" which means that it should take 3 to
5 days to arrive. For overseas orders, we often ship "Global Priority" which is just a few days longer that "Priority mail". If the item is
heavy, regular first class mail is used. Overseas orders will take between 2 to 4 weeks for delivery (normally.)

What about sales tax and shipping charges?
IApplicable sales tax is calculated during checkout. We are located in Colorado, so if you are also in Colorado, there will be a state tax. You can enjoy shopping without the annoying sales tax add-ons!

We can ship to virtually any address in the world. We use the United States Postal Service to ship items and FedEx. You will chose
which method suits you best.

What is your return policy?
The DNA Store offers a Money Back Guarantee. If you are dissatisfied with your purchase for any reason, return your purchase
to us and we will refund your money immediately. Is this any way to run a business? We think so, and it’s worked well for us for almost 20 years.

Can I contact you?
Yes, you can contact us in Colorado: 719-258-8771..........this phone number is at the bottom of every page of the web iste.

Can I call the order in?
No problem, we can take your credit card over the phone (rather than using the web.) Please use 719-258-8771